Contact Us
For enquiries regarding an order you’ve already placed, please include your order number to help us assist you more efficiently.
FAQs
Where is my order?
Our orders typically take 6–15 business days to arrive. Please allow this full timeframe before reaching out, as delays may occur due to customs or shipping volume.
If your order has still not arrived after 15 business days, feel free to email us at info@depaysementco.com and we’ll be happy to assist.
How do I return my order?
Returns must be approved before sending any items back.
Please refer to our Return Policy for full details. If your item qualifies for a return, contact us to request approval.
Unapproved returns will not be accepted or processed.
Can I order for next day delivery?
We currently do not offer next day delivery.
All orders are shipped using our standard service, which typically takes 6–15 business days. We appreciate your patience and understanding.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link. If you haven’t received it, please check your spam folder or contact us at info@depaysementco.com.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs may vary depending on your location. Full details are available at checkout.